FAQs and commonly asked questions
Please return with the tank refueled to the point where it was when you picked it up. If you bring the campervan without the tank refueled you will be charged for the gasoline refilling cost as well as a 4000yen service charge.
In the campervan rental game bookings are usually made a few weeks or even months in advance, so cancellations near the date of pickup are hard to rebook, so the full amount would not be refunded as we get into the final month countdown to the pick-up date, we refund the
The grace period for 100% refund = Up to 7 days after the booking is made (minus processing fee)
Guests can cancel at least 30 days before check-in and get a 50% refund
Up to 7 days prior to the date of rental we can off a 25% Refund
From 48 hours before the date of pick up 100% of the rental amount is charged.
Our camper vans booking price include insurance, there is a damage waiver however which is 100,000yen, the basic insurance covers one driver. We offer a discounted damage waiver of 40,000yen for 1,100yen/per day which is selected at time of booking.
Our insurance company can arrange insurance cover for additional drivers, and people outside this age range, please contact us for more details.
The vehicle has third party insurance which covers as below.
- Bodily Injury/ Death (Unlimited per person)
- Property Damage (Unlimited per occurrence (Deductible: 100,000 YEN))
- Rented Vehicle (Up to market value per occurrence (Deductible: 100,000YEN))
- Road Services
- Hotel grade white linens (pillows, blanket etc)
- Basic Insurance
- Unlimited mileage
- Cutlery set
- Portable propane stove
- Small Kettle
- Small folding table
- 2x folding chairs
- Portable power station
- Vehicle support/ 24/7 roadside assistance
- Offset of all carbon emissions