+81 80 3013 7353
1-8-8 Iwado Minami, Komae, Tokyo
+81 80 3013 7353
1-8-8 Iwado Minami, Komae, Tokyo

What is the cancelation / refund policy?

2 Comments

  1. Hello! I’m very interested in booking a camping van (TARO), for a concert late August (Fuji Rock) for ~ 4 nights. Reading the policy, if I book now I cannot cancel without penalty past 7 days after I reserve correct? Given the state of everything, the event may be cancelled, so I just want to see if there is any wiggle room with the policy so I can book and not worry about charges if the event is canceled in June or July pending the status of Japan’s event policies for COVID. Thank you.

    1. Tyson

      Hi Andrea, thank you for your comment. You are correct regarding our refund policy. We are not able to give a full refund on a van rental due to an event being canceled. With that said, if Japan goes on lockdown and our vans are not able to be rented then refunds will be issued to any bookings during the lockdown period.

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