FAQs and commonly asked questions
In the campervan rental game bookings are usually made a few weeks or even months in advance, so cancellations near the date of pickup are hard to rebook, so the full amount would not be refunded as we get into the final month countdown to the pick-up date, we refund the
The grace period for 100% refund = Up to 7 days after the booking is made (minus processing fee)
Guests can cancel at least 30 days before check-in and get a 50% refund
Up to 7 days prior to the date of rental we can off a 25% Refund
From 48 hours before the date of pick up 100% of the rental amount is charged.
You can simply click on the pick up date, and only the available dates will show, then if you click an end date the full price will be displayed.
Here is a video displaying the process:
If you have pets or would like an ETC card, please let us know, also any special requests would be great to hear, enter them in the box provided at checkout.
Late check out is possible, after a certain point, it means that the van can no longer be rented out to another guess.
Check out times:
9am -11am: Free (standard)
11am – 1pm: 5000yen
After 1pm: Another day of booking
(the pick up time is 3pm and we need time to properly clean for the next book